Partners is a Certified ACO

Health Survey for Members

The Partners HealthCare Choice ACO health survey is available for current members.

Take the survey now

For More Information

Partners HealthCare Choice ACO

1-800-231-2722
Monday through Friday, 8:00 am – 5:00 pm

MassHealth Customer Service

1-800-841-2900
(TTY users should call 1-800-497-4648)
Monday through Friday, 8:00 am – 5:00 pm.
mass.gov/MassHealth

Additional contact information:

Partners HealthCare Choice ACO
399 Revolution Drive
Somerville, MA 02145

Email Address: PartnersHealthCareChoiceACO@partners.org

Members may file a grievance with Partners HealthCare Choice:

Phone: 1-866-455-1344, 8:00 am – 5:00 pm

Fax: 617-526-1980

Address: 399 Revolution Drive, Suite 820, Somerville, MA 02145; ATTN: Grievance Coordinator

Do you need a health care advocate? Contact the My Ombudsman program. 

My Ombudsman will work with you to make sure you receive your benefits and exercise your rights within your health plan.

https://myombudsman.org/

Call 1-855-781-9898 (Toll Free)
*For TTY users, use MassRelay at 711 to call the number above.

Email Address: info@myombudsman.org