High risk patients, those with multiple chronic conditions, often have difficulty managing their health needs on their own. The Partners HealthCare Connection program uses nurse health coaches to help patients develop decision making skills and teach patients to take better care of themselves.

Health coaching can keep health care utilization rates down by teaching patients how to care for their own chronic conditions. Hear more from Kathy Watson, RN, and Kristine Cate, RN, about their experiences as health coaches.