Coronavirus Disease 2019 (COVID-19): News and Information

Coronavirus Disease 2019 (COVID-19) Information for Patients

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About Testing

Testing supplies are limited. Partners is continually evaluating and updating our COVID-19 testing criteria based on federal clinical guidance and our testing capacity. Your provider will guide you to determine if you need a test. You may be asked questions about your symptoms, other conditions you may have, your age, your occupation, whether you are pregnant, and where you live.


When and How to Contact Your Provider if You're Concerned or Feeling Ill 

Patient information illustration

If you are an established Partners HealthCare patient with a primary care provider, we recommend you contact your primary care provider’s office by phone or via Partners Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you have been exposed.

Symptoms include any one of the following:

  • Cough
  • Fever
  • Loss of smell
  • Muscle aches
  • Shortness of breath
  • Sore throat

If you are an established Partners patient but do not have a primary care provider or are unable to reach them you can:

  1. Use the Partners HealthCare COVID-19 Screener online tool
  2. Call the Partners COVID-19 Nurse Hotline at (617) 724-7000, or
  3. Launch a video visit at Partners HealthCare On Demand

Please do not come to the emergency room for COVID-19 screening unless told to do so by your health care provider.

As always,if you are having a medical emergency, please dial 911 or go to your nearest emergency room.


Partners HealthCare COVID-19 Screener

English

This always-on web tool allows Partners patients who have symptoms of COVID-19 – or who are concerned about exposure to COVID-19 – to walk through a few automated online questions. At the end of the brief assessment, patients will be directed to next steps based on their health status.

 

Start screening


Spanish

Herramienta de evaluación de COVID-19 de Partners HealthCare

Esta herramienta disponible a todas horas le permite a los pacientes de Partners con síntomas de COVID-19 – o que estén preocupados por haber sido expuestos al COVID-19 – contestar unas cuantas preguntas automatizadas en línea. Al final de la breve evaluación, se le indicará cuales son los próximos pasos a seguir basado en su estado de salud.

 

Comenzar herramienta de evaluación COVID-19


COVID-19 Nurse Hotline

Call the Partners HealthCare COVID-19 Nurse Line at (617) 724-7000. Staffed from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday, nurses are available to respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more. If treatment is needed, they will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Partners patient, regardless of immigration status or insurance.

Arabic

Cape Verdean

Pur favor tomâ konhesimentu ki Partners HealthCare ten un linha di telefoni (hotline) sobri virus COVID-19 pa uzu di tudu algén, ka inportâ ses tipu di seguru o statutu di imigrason. Ta ten enfermerus pa respondê, di segunda pa sexta-fera, entri 8 ora di plamanhan y 8 ora di noti, y sábadu, di 8 ora di plamanhan ti 5 ora di tardi. Si bu ta papiâ otu lingua sen ser inglês, funsionárius di hotline podê poi un intérpreti di bu lingua maternu na linha. Senpri ki bu tiver un pergunta relasionadu ku COVID-19, bu podê txomâ pa (617) 724-7000.

Chinese (Simplified)

Farsi

French

Information importante : la permanence téléphonique de Partners HealthCare sur le COVID-19 est accessible à tous, QUEL QUE SOIT VOTRE STATUT D’IMMIGRATION et que vous ayez une assurance-maladie ou non. Les infirmières de la permanence téléphonique sont là pour répondre à vos questions, tous les jours de 8h à 20h. Si vous parlez une autre langue que l’anglais, le personnel de la permanence téléphonique peut faire participer un interprète à la communication. La permanence téléphonique COVID-19 est là pour vous : appelez le (617) 724- 7000 et posez vos questions sur le coronavirus !

Haitian Creole

Tanpri se pou w konnen ke Partners HealthCare gen yon nimewo gratis pou COVID-19 ki disponib pou tout moun, kèlkeswa sitiyasyon imigrasyon yo oswa si yo gen asirans ou pa. Yo kapab kontakte nès yo nan nimewo gratis la koumanse 8è a.m. rive 8è p.m. lendi pou vandredi epi 8è nan manten pou 5è p.m. lesamdi. Si ou pale yon lang ki pa AngIè, estaf nan nimewo gratis la pral kontakte yon tradiktè nan bouch pou nou ka pale nan langaj natifnatal ou an. Tanpri pa ezite rele nan (617) 724-7000 pou poze kesyon ou genyen konsènan COVID-19 la.

Italian

Desideriamo informarvi che Partners HealthCare ha aperto una linea telefonica di emergenza per le questioni relative al COVID-19, aperta a tutti, indipendentemente dalla loro situazione di immigrazione o assicurazione sanitaria. Le infermiere che rispondono a questa linea telefonica sono disponibili dalle 8 am alle 8 pm dal lunedì al venerdì e dalle 8 am alle 5 pm il sabato. Se non parlate inglese, lo staff della linea telefonica di emergenza provvederà a collegarvi con un interprete che parla la vostra lingua primaria. Non esitate a chiamare il numero (617) 724-7000 per porre le vostre domande sul COVID-19.

Luganda

Tukusaba okimanye nti abajjanjabi b’ekitongole kya Partners HealthCare balina ennamba ya COVID-19 omuntu yena gyasobola okukozesa, nga tekyesigamye ku kitundu gyaava oba yinsuwa ye. Osobola okutukirira abasawo ku ssimu eno okuva ku ssawa 2 ez’okumakya paka ssaawa 2 ez’ekiro okuva ku balaza paka ku lwokutaano, ne ku lwomukaaga okuva ku ssaawa 2 ez’okumakya paka ssaawa 11 ez’olweggulo. Wobeera ng’oyogera lulimi olulala olutali Luzungu, abakozi baffe basobola okukozesa omuvvunuzi w’olulimi lwo. Tukusaba owulire emirembe ng’otukubira ku (617) 724-7000 n’ebibuuzo ebikwata ku COVID-19.

Portuguese

Gostaríamos de informá-lo que a Partners HealthCare tem uma hotline de COVID-19 disponível a todos, independentemente de sua situação na imigração ou de ter seguro de saúde ou não. As enfermeiras na hotline podem ser contatadas diariamente de 8 às 20 horas de segunda a sexta e de 8 às 17 horas aos sábados. Se você fala outro idioma que não o inglês, a equipe da hotline poderá fazer uma chamada em conferência com um intérprete que fale sua língua. Se tiver perguntas relacionadas ao COVID-19, ligue para (617) 724-7000 e esclareça suas dúvidas.

Russian

Сообщаем вам, что в Partners HealthCare действует горячая линия по вопросам COVID-19, которая открыта для всех, независимо от иммиграционного статуса или наличия страховки. На этой линии работают медицинские сёстры, к которым можно обращаться ежедневно с 8:00 до 20:00 с понедельника по пятницу и с 8:00 до 17:00 в субботу. Если вы не говорите по-английски, сотрудники горячей линии могут подключить к разговору устного переводчика с вашего родного языка. Просим без колебаний обращаться по телефону (617) 724-7000 с вопросами, связанными с COVID-19.

Spanish

Deseamos informarles que Partners HealthCare tiene una línea telefónica directa sobre COVID-19 a disposición de todas las personas, sin importar el estatus de inmigración o cobertura de seguro médico. Los enfermeros están disponibles de lunes a viernes de 8 a.m. a 8 p.m. y los sábados y domingos de 8 a.m. a 5 p.m. Si usted habla un idioma distinto al inglés, el personal de la línea directa puede hacer una llamada en conferencia con un intérprete que hable su idioma. Si tiene preguntas relacionadas al COVID-19, por favor llame al (617) 724-7000.

Somali

Fadlan la soco in Daryeelka Caafimaadka Partners (Partners HealthCare) leedahay telefoon la shaqeeyo COVID-19 uu qof kasta heli karo, iyadoo aan la fiirinin xaaladda socdaalka iyo ceymiska uu haysto qofka. Kalkaalinta ka jawaabta telefoonka waxaa lala xariiri karaa 8 a.m.-8 p.m. Isniinta-Jimcaha, iyo 8 a.m.-5 p.m. maalinta Sabtida. Haddii aad ku hadashid luqad ka baxsan Ingiriisi, shaqaalaha telefoonka waxay khadka soo gelin karaan turjubaan ku hadla luqadaada kowaad. Fadlan ogow in aad xor u tahay in aad soo wacdid telefoonka (617) 724-7000 haddii aad qabtid su’aalo la xariira COVID-19.

Vietnamese

Xin lưu ý rằng Partners HealthCare có đường dây nóng về COVID-19 sẵn sàng phục vụ tất cả mọi người, bất kể tình trạng nhập cư hoặc bảo hiểm. Quý vị có thể liên hệ với các y tá của đường dây nóng từ 8 giờ sáng đến 8 giờ tối, từ thứ Hai đến thứ Sáu, và 8 giờ sáng đến 5 giờ chiều vào thứ Bảy và Chủ Nhật. Nếu quý vị nói một ngôn ngữ khác ngoài Tiếng Anh, nhân viên của đường dây nóng có thể trao đổi với thông dịch viên bằng tiếng mẹ đẻ của quý vị. Xin đừng ngần ngại gọi (617) 724-7000 nếu quý vị có thắc mắc liên quan đến COVID-19.


Partners HealthCare on Demand video visits

Available 24 hours a day, 7 days a week, Partners HealthCare On Demand is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps.

Note: This service is only available to established Partners patients in Massachusetts.

 

Visit Partners HealthCare On Demand


New mask policy for patients

Effective April 6, all patients in any clinical setting will be supplied with a procedural or surgical mask, which must be worn as part of our continued efforts to protect our health care workers and our patients and to combat community spread. All patients, including those in all inpatient areas, emergency departments, ambulatory settings, and peri-procedural areas must wear the mask provided to them. Inpatients must wear the mask while outside of their room or during prolonged face-to-face encounters in their rooms. All other patients must wear the mask for the duration of their visit or encounter.


Policies about procedures and upcoming appointments

Please note that elective and non-urgent procedures are being delayed across Partners HealthCare. Contact your provider’s office with questions.

If you have an upcoming routine medical appointment, please call the office ahead of time. Many types of visits can be conducted over the phone or via video visit instead of in person. If you require an in person visit and you have symptoms of possible COVID-19, the office will instruct you on what do prior to arrival.


More information

The COVID-19 situation is changing rapidly, and we recommend that patients monitor information:

You also can call the Massachusetts COVID-19 hotline for information by dialing 211, 24 hours per day, 7 days per week.

COVID-19 Texting

Messages from the Commonwealth of Massachusetts

Massachusetts residents can subscribe to real-time COVID-19 notifications from public health officials by texting the keyword "COVIDMA" to 888-777.

Messages from Partners HealthCare


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