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OMBUDS SERVICES

 

Ombudsperson:
Linda Wilcox - 164 Longwood Avenue, Boston, MA
617-432-4040 (confidential);
617-432-4041 (staff assistant);
fax: 617-432-0586
lwilcox@warren.med.harvard.edu

Harvard Medical School and its affiliated teaching hospitals are large and complex institutions. Misunderstandings and disagreements can occur, and you may need assistance. The Ombudsperson is an impartial complaint-handler who strives to see that people are treated fairly and equitably. As a designated neutral, the Ombudsperson does not advocate for any individual point of view. The Ombuds Office:

  • supplements the existing resources available at the hospitals in resolving interpersonal misunderstandings or conflict, and is independent of any existing administrative or academic structures

  • is a place where you will find help to handle interpersonal difficulties

  • will provide you with a safe forum to voice your concerns and explore your options

  • will assist you in evaluating your situation, organizing your thoughts, assessing your feelings and deciding on what is important and relevant to your specific circumstance.

Some appropriate concerns that can be addressed to the Ombuds Office are as follows:

  • sexual harassment
  • favoritism
  • professional or scientific misconduct
  • ethics/whistle blowing
  • working conditions
  • fear of retaliation
  • racism or other kinds of discrimination
 
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