Partners Research Computing provides desktop support for MAC users and for users
of non-Partners build PC's. This includes help setting up new machines, placing
Macs/PC's on the Partners Network, upgrading operating systems, troubleshooting
problems, and repairing out of warranty hardware problems. Machines still under
warranty have to be repaired by an authorized dealer, but we can help figure out
what the problem is. In addition, we provide some support on Linux and UNIX systems.
For more information on that, send a brief e-mail and tell us what kind of support you need and we'll respond.
Partners Research Computing also manages and participates in I.S. projects
that impact the Partners Research community.
Research Information Computing Systems (RICS) is a computer network and a set
of support services focused specifically on the research community at the Brigham
& Women's Hospital. It was developed by a subcommittee composed predominately
of BWH research investigators and Partners Healthcare Information Systems staff
members.
The goal of RICS is to enhance productivity and communications within the BWH
research community by providing computer support and a variety of services not
available to those researchers using non-Partners build platforms. As such,
RICS supports a wide range of hardware and software that are not compatible
on the clinical workstations (e.g., Macs, OS X, and Windows XP).
For more information on RICS services, visit their website HERE.
For service:
MGH:
When the MGH technician is finished assisting you, you will receive an email
requesting feedback. Please take a moment and complete the brief questionnaire
that's linked to that email.
BWH - RICS:
- Call Research Information Computing Systems at 617.525.0848.
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