Care.Com - Backup Care

Parents in a Pinch has a new name and a new look!  While Parents in a Pinch has been a part of since early 2013, the name change has been made and comes with a new, updated look!

Are you a parent in a pinch, needing backup and emergency in-home care? If you are a benefits-eligible employee of Brigham and Women's Hospital, Dana Farber Cancer Institute, Massachusetts General Hospital, Newton-Wellesley Hospital, Massachusetts Eye and Ear Infirmary or Partners Corporate, we have you covered!

Care.Com - Backup Care is a service provided to benefits-eligible employees of the above-named hospitals and institutions.

In-home backup child care is available seven days a week, 24 hours a day. Child care providers are screened by Care.Com - Backup Care for references, criminal background, and health and safety training.

Please note: On 2/1/15, will be raising the hourly rate from $15 an hour to $16 an hour. This is the first increase in the hourly rate since 2008 and we are pleased to continue to offer this valuable, in-home backup child care option to our employees.  

About Our Services

Benefits-eligible BWH, DFCI, MGH, NWH, MEEI and Partners Corporate employees may use this service at the corporate rate of $16 per hour; annual maximum's apply and vary by entity.

  • To schedule care, call Care.Com - Backup Care directly at 855-781-1303
  • You may also request care online through the Care.Com - Backup Care Portal, accessible through, after registering.

As a benefits-eligible BWH, DFCI, MGH, NWH, MEEI and Partners Corporate employee, you have access to a Care.Com - Backup Care Placement Specialist six days a week, on the following days and times:

  • Monday through Thursday: 7:00am to 8:00pm.
  • Friday: 7:00am to 5:00pm.
  • Sunday: 5:00pm to 8:00pm.

When calling, please identify the entity for which you work and be prepared to provide your employee ID number. Please provide as much notice as possible; 24-hour notice is best.

For More Information

You may download these PDFs for more information about Care.Com - Backup Care:



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